Schroders Group cookie policy
1. What is a cookie?
Cookies are small files, which are stored on a user’s computer or mobile device when visiting a website. This allows the server to deliver a page tailored to a particular user.
Cookies also perform essential functions, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience.
Further information on when cookies are used to collect personal information about you is set out below and in our Privacy Policy.
2. What is the difference between first and third-party cookies?
Cookies may be set by the site you are visiting or by another site prior to or during your visit. These are known as first and third party cookies.
First party cookies belong to the website domain that appears in the browser address bar. In our case, this will be www.schroders.com or www.cazenovecapital.com and we may set these cookies when you visit in order to recognise you when you return.
Third-party cookies belong to website domains different from the one shown in the address bar. Some web pages can feature content from third-party domains (such as banner ads). This is why you might sometimes see a Schroders ad on pages you visit after coming to our site. Other sites may also set cookies on your device during a visit to our site. These sites will be an approved partner of ours, such as Google analytics, Facebook and Twitter.
3. What is the difference between session and persistent cookies?
There are two types of cookies which may be placed onto your device during a website visit. These are called session and persistent cookies.
Session cookies are set at the start of a visit and remain active only while that visit continues. They primarily support navigation through the site as they remember which pages you have been on and what interactions you may have had with the site already (e.g. Searching for a particular fund). These cookies are deleted automatically when you close your browser.
Persistent cookies are set during a first visit to a site but will carry an expiry date or time. This cookie will remain on your device until either you clear your cookies or the expiry is reached. They can be used for analytical purposes to track visits over time, for example we could see how many people visited a particular page and then came back to view it again later.
Neither of these types of cookies are used to collect or share personal information.
4. How do I control which cookies are used/set on my devices?
Privacy manager
When you visit the site for the first time, or if you visit after clearing your cookies, you will see our Cookie Policy pop-up.
Schroders web site allows you to selectively accept cookies, based on your preferences, by clicking on "Manage cookies" link in the site disclaimer. When clicking on "Manage cookies" you will be able to select the cookie types you are willing to accept.
Do note that out of the four categories of cookie types, the "Necessary" cannot be switched off as doing so would prevent using the web site effectively. It is worth noting that these cookies do not store any personal information.
5. How can I change settings from within my browser?
Our Privacy Manager is designed to make it easy for you to accept all, selectively accept or reject cookies from this website. Click Manage Cookies to access our Privacy Manager where you can adjust your preferences for non-essential cookies used on our website. This is in addition to the settings of your Internet browser, which you can configure to reject, accept or delete cookies already stored at any time. You can also configure your Internet browser to warn you each time a new cookie is about to be stored on your computer so that you can decide whether to accept or reject it.
Here are some links to instructions for the most common browsers:
Microsoft Internet Explorer
http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies
Mozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome
https://support.google.com/chrome/answer/95647?hl=en
Safari
https://www.apple.com/uk/support/mac-apps/safari/
For other browsers, try searching for "managing cookies in (browser name)".
6. Cookie categories
There are four cookie categories that we use, based on the International Chamber of Commerce guide to cookie categories:
Necessary
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. These cookies gather no information about you that could be used for marketing or remembering where you've been on the internet.
This is the only category of cookies you cannot disable, as doing so would prevent the site from working properly. If you are not willing to accept these cookies, even though they do not store any personal information about you, we suggest that you navigate away from our site.
Performance
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
You may disable these cookies using our privacy manager, but in doing so will stop us form learning how our website is performing and making relevant improvements to enhance your online experience.
Profiling
These cookies gather information about your browsing habits to help us profiling our users. They remember that you've visited a particular website and share this information with other organisations such as advertisers. If you leave these enabled we will be able to understand which of our products, services and offers may be relevant for you ("user profiling").
If you turn off these cookies you will still see un-targeted ads online which will not be tailored to things that may interest you.
Functionality
These cookies allow the website to remember choices you make (such as your audience type, language or the region you are in) and provide enhanced, more personal features. For example by enabling these cookies we are able to take you to the relevant country and audience content.
The information these cookies collect cannot track your browsing activity on other websites.
Without these cookies, our website cannot remember choices you've previously made or personalise your browsing experience meaning you would have to reset these for every visit.
7. Cookies on our site
Here is a list of cookies by category. Not all cookies will apply to all Scroders sites, some may apply only to Cazenove.
Unless otherwise specified, all our cookies will expire after 1000 days. You can however delete them at any time from your web browser settings by selecting “Delete cookies”, and/or enable deletion of all cookies every time you close the web browser.
Necessary
Tealium (utag_main)
Within this cookie are several built-in values that keep track of visitor sessions. These are used to collect general and page specific analytic data, such as page type viewed.
BIG-IP (BIGipServer# (BIGipServer~Schroder_Prod~www.schroders.com_HTTP_Pool)
This cookie is associated with the BIG-IP product suite from company F5. This cookie manages sessions on load balanced servers, to ensure user requests are routed consistently to the correct server.
ASP.NET (ASP.NET __RequestVerificationToken, ASP.NET_SessionId)
ASP.NET cookies are essential for the functionality of our website. These cookies are used to maintain user sessions and prevent cross-site request forgery (CSRF) attacks. The cookies do not contain any personally identifiable information and are deleted when you close your browser.
Microsoft Application Insights (ai_session, ai_user)
Microsoft Application Insights sets two cookies, ai_session and ai_user, which are used to collect information about how visitors use our website. This information is used to improve the performance and user experience of our site. The cookies do not contain any personally identifiable information and are deleted after a year.
TrafficServer (TS0)
TrafficServer is used to ensure the proper functioning of our website. The cookie is used to maintain the user'scf session and ensure that the user is sent to the same server throughout their session. The cookie does not contain any personally identifiable information and is deleted after you close your browser.
Tealium iQ (CONSENTMGR, cookieConsent, disclaimer.reset, recentAudiencesAccepted, rs.disclm)
These cookies are used to remember your consent preferences and to store information about the marketing and analytics tags that are on our website. They help us ensure that we are meeting your preferences for the collection and use of data when you visit our website.
Bynder (bynder)
Bynder is a digital asset management platform used by Schroders to store and manage digital assets such as images, videos, and documents. This cookie is used to keep track of user sessions within the Bynder platform, allowing users to maintain their preferences between visits. The information collected by this cookie does not include any personally identifiable information and is used solely for internal purposes to improve the performance and functionality of the Bynder platform. If you choose to disable this cookie, you may experience reduced functionality or inability to access certain features offered the Bynder platform.
Cloudfront Loader (user, trackedLogin)
These cookies are used to track user login information within the Cloudfront Loader service provided by Schroders. They help identify and authenticate users, allowing them to access specific features or personalised content within the service; maintain user sessions; and ensure a seamless experience when navigating through the Cloudfront Loader platform.
Podbean (cf_clearance)
This cookie used by Podbean serves as a security measure to protect the Podbean platform from malicious activities, such as distributed denial-of-service (DDoS) attacks. This cookie helps identify and verify legitimate website visitors and distinguish them from potential threats or bots. It allows Podbean to ensure the smooth functioning and availability of its services by filtering out suspicious traffic.
Investis Digital (AWSALBTGCORS, AWSALBTG, AWSALB, AWSALBCORS)
These cookies are essential for the proper functioning and performance optimisation of the Investis Digital platform. They help ensure that user requests are efficiently routed and processed, contributing to a seamless user experience. These cookies are used for managing and optimising the delivery of resources across different domains, maintain session state and stickiness, distribute incoming traffic to ensure optimal performance and availability, and to facilitate sharing of resources between different domains or origins.
YouTube (YSC, VISITOR_INFO1_LIVE)
YSC cookie is set by YouTube to track user interactions with embedded videos on websites; this is a session based cookie which is deleted when the user closes their browser. The VISITOR_INFO1_LIVE cookie is set by YouTube to track the user's bandwidth and determine the optimal video quality for playback. It also stores user preferences, such as language settings and video playback options.
NextAuth Security (__host-next-auth.csrf-token)
This essential cookie is a part of our website's authentication system, designed to enhance security and protect against Cross-Site Request Forgery (CSRF) attacks. It verifies that every request made on our site is legitimate and authorized, ensuring that user interactions are safe and secure. Set to operate strictly on the host domain, this cookie allows for secure, authenticated sessions without retaining any personally identifiable information. It is automatically removed at the end of the browsing session.
Performance
avGoogle Analytics (_ga, _gid, collect)
Used to collect information about how visitors use our site. We use the information to compile reports and to help us improve our services. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
GlassBox (_cls_s, _cls_v, _cls_cfgver)
These cookies are used by GlassBox, a web analytics tool used by Schroders, to record and replay a user's interaction with the website, including mouse movements, clicks, and scrolling behaviour. The information collected by these cookies does not contain any personally identifiable information and is used to improve the user experience on the website. If you choose to disable these cookies, Schroders will not record and replay user interactions on the website, which may negatively impact user experience going forward.
StackAdapt (sa-user-id, sa-user-id-v2, sa-user-id-v3)
These cookies are set by StackAdapt, a third-party analytics and market intelligence platform that Schroders uses to monitor website traffic and user behaviour. The cookies collect anonymous data, such as website usage, user demographics, and device information, to help us better understand our website visitors and improve our services.
Podsights (__pdst)
This cookie is used only on the Australian pages, and it is typically set when a user interacts with a podcast ad that is integrated with the Podsights platform. This cookie helps track and measure the effectiveness of podcast advertisements by collecting data such as ad impressions, clicks, and conversions. The data collected by this cookie is typically aggregated and anonymised to protect user privacy.
Microsoft Clarity (ofzg9isdjq)
Set by Microsoft Clarity and Microsoft Advertising, these cookies are used to understand how you use and interact with our website through collection of behavioural metrics, heatmaps, and session replay. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. We also use this information for site optimisation, fraud/security purposes, and advertising.
Profiling
Tealium Collect (ses_id ,_st ,v_id ,_ss ,_pn, TAPID)
These cookies only collect anonymous information describing user interactions with our website, such as such as page views, button clicks and page scrolls, for the purpose of grouping users into categories of similar characteristics and understand how each can be best served the information they look for.
DoubleClick (IDE, test_cookie, _gcl_au)
The DoubleClick digital ad management platform uses cookies to collect anonymous visitor data to measure the effectiveness of Schroders advertising campaigns and to serve ads based on a user's prior visits to the Schroders website.
Meta (_fbp)
This cookie is set by Meta to deliver advertising when the user is on a digital platform powered by Facebook advertising after visiting Schroders website. It allows Schroders to measure the effectiveness of advertising campaigns, track user activity and retarget users with relevant adverts. The information collected by this cookie is anonymous and does not contain any personally identifiable information. If you choose to disable this cookie, you may still see Schroders advertisements on a Meta platform, but they may be less relevant to you.
LINE (__lt__cid, __lt__sid)
This cookie is used for LINE advertising purposes and collects information on how users interact with LINE ads outside of the Schroders website. The information collected is used to measure the effectiveness of advertising campaigns and to deliver targeted advertisements to users who have visited the Schroders website. The data collected by this cookie is not personally identifiable and is used for aggregated and statistical reporting.
LinkedIn (ln_or, lidc, bscookie, AnalyticsSyncHistory, UserMatchHistory, li_gc, bcookie, li_sugr)
This cookie is set by LinkedIn and is used to collect data on the user's browsing behaviour, in order to display targeted advertising to the user on LinkedIn, as well as other sites that host LinkedIn advertising content. It is also used for analytics and measurement to understand how our LinkedIn advertising campaigns are performing. The data collected is anonymous and does not contain personally identifiable information.
NAVER (wcs_bt)
This cookie is used by NAVER, a popular search engine and online portal in South Korea, to collect data on user behaviour and to optimize advertising campaigns. The cookie stores anonymous information about the user's browsing activity, such as the pages visited and the length of time spent on each page. This information is used to deliver personalized advertising based on the user's interests and to measure the effectiveness of advertising campaigns. The cookie does not contain any personally identifiable information.
X/ Twitter (muc_ads, personalization_id)
These cookies enable X/ Twitter to provide a more tailored experience by displaying content and ads that align with the user's preferences and browsing behaviour. They also help advertisers reach their target audience more effectively.
Yahoo (A3)
A3 cookie stores a unique identifier which we use to display and measure personalised content. It is used for authentication purposes, ensuring that users are securely logged in and authorised to access their accounts and associated features.
Crimtan (cid, cid_%id%, opt-token, bid,gid_%id%)
Crimtan use cookies to collect anonymous visitor data to measure the performance and effectiveness of Schroders advertising campaigns. This anonymous visitor data may also be used to personalise adverts based on a user's prior visits to Schroders websites.
Bing (MUID, _uetvid, _uetsid)
These cookies are set by Bing, the search engine powered by Microsoft, their primary purpose is to support conversion tracking, retargeting, and web analytics through gathering data on the user's browsing activities. The _uetvid and _uetsid cookies are utilized for tracking user sessions and their interactions with websites after clicking on a Bing advertisement. This allows for the analysis of advertising campaign effectiveness and user engagement. The MUID cookie, a unique identifier used across Microsoft domains, aids in user tracking and ad personalization. The information collected through these cookies is anonymized, ensuring it does not contain personally identifiable information.
Schroders User Identification (schro_user_id)
To deliver a seamless and personalised experience on our website and across other marketing content, we use a unique identifier, known as the schro_user_id cookie. This cookie combines information about our users' on-site interactions with our own first-party data sets.
Functionality
Emails from Schroders and its Subsidiaries (visitor_id, visitor_id-hash, PardotVisitorIDs, PardotVisitorIDs-hashed, lpv)
Schroders uses external email service providers. These have the ability to track activity through online channels, using cookies, in order to provide you with a better online experience and a richer, more personalised client service. You can choose not to accept certain cookies by turning this feature off within the browser settings, however doing this may detract from your user experience and even prevent access to some of our websites.
Brand
This cookie picks-up from the first time you log into eServices whether you’re a Schroders contact or a Cazenove contact, this enables us to only show content relevant to you.
8. Emails from us
Schroders use external email providers which have the ability to track the effectiveness of our email communications. These allow us to collect information such as email open rates, click-through rates, and engagement with our content in order to provide you with a better online experience and a richer, more personalised client service.
If you do not wish to be tracked, but still want to receive and read our emails, you can set your email provider to prevent the automatic download of pictures into email messages. For this setting, please refer to the instructions of your email provider.
9. Additional visitor tracking on our website
In addition to cookies, our website also hosts third party scripts (“Pixel Tags”) that collect IP addresses, Cookie IDs and Advertising IDs (from mobile devices, where available) and sends them to third parties who deliver analytics services to us.